Managed services
We run and look after it, so you don't have to.
The challenge
Software doesn't look after itself. Systems need patching, monitoring, backups, and someone watching for trouble every day, not just on launch day. When that falls on a team already busy building, things slip, and you find out at the worst possible time. We run, monitor, and improve your systems, with clear ownership of uptime and security, so your team can focus on the business.
What we deliver
Application & cloud operations
Day-to-day operation of your applications and cloud, kept healthy and up to date.
24/7 monitoring & support
Eyes on your systems around the clock, so problems are caught and handled before they spread.
Patching, backup & recovery
Updates applied, backups taken and tested, and a recovery plan that actually works.
Security operations
Ongoing monitoring, access control, and response, so security is a routine and not a scramble.
How we approach it
- 01
Onboard and baseline
We learn your systems, set up monitoring, and agree what good looks like.
- 02
Operate to SLA
We run to agreed service levels, with clear ownership of uptime and response.
- 03
Watch and respond
We monitor around the clock and handle issues, keeping you informed.
- 04
Improve continuously
We don't just keep the lights on, we find and fix the things that keep breaking.
Outcomes you can expect
- Someone accountable for uptime and security, every day
- Problems caught early, not discovered by your customers
- Backups that are tested and recovery that works
- Patching and security kept current, not deferred
- Your team freed to build instead of firefight
Why teams choose us for this
Clear ownership
Uptime and security are ours to own, against SLAs you can hold us to.
We run our own
We operate our own SaaS in production, so we run yours the way we would run ours.
Improve, not just maintain
We fix the recurring problems, so things get better over time instead of just staying alive.
Common questions
What exactly are you responsible for?
Whatever we agree, typically uptime, monitoring, patching, backups, and security, against clear SLAs you can hold us to.
Can you support systems you didn't build?
Yes. We onboard, baseline, and document what you run, then operate it, whether we built it or not.
What happens when something breaks at 2am?
We are watching, so we usually catch it first. There is a defined response and escalation path, and you are kept informed.
Let's talk about managed services
Tell us what you're trying to do. We'll be straight with you about whether we can help.